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Pricing

Pricing built for sub-second observability, not guesswork.

Three tiers, one transparent matrix, and an Enterprise path engineered for teams running production traffic across 312 global PoPs. Start at $0.0042 / 1k events, finalize terms on a 20-minute demo.

Trusted by 1,840+ engineering teams. 97.4% gross retention across FY22–FY24.

Tier comparison

Three tiers. One console. No bundled bloat.

Scan Starter, Team, and Enterprise side-by-side. Enterprise is lifted as the recommended path for high-traffic teams running production edge workloads — SOC 2 Type II and ISO 27001 evidence ships with every contract.

Starter

For early-stage teams instrumenting their first edge workloads.

$0.0042 / 1k events
  • 5 M events / month included, then usage-based overage
  • 12 edge PoPs retained across 3 regions
  • 3 seats with role-based read/write
  • Real Experience Score (RXS) stream, 7-day retention
  • Core Web Vitals & network timing dashboards
  • Email support, 1 business-day SLA
Start with Starter
Enterprise
Enterprise

For high-traffic SaaS, e-commerce, and media at global scale.

Custom annual contract
  • Unlimited events with volume-tiered discounts
  • All 312 PoPs retained, regional data residency
  • Unlimited seats with custom RBAC and audit trails
  • RXS stream, 13-month retention, custom SLO definitions
  • On-prem collectors, private link, FedRAMP-aligned deployments
  • Named TAM, 15-min P1 SLA, quarterly executive review
Talk to Sales

All tiers include the full 312-PoP edge collector network — seat, retention, and regional limits are the only real breakpoints. Pricing is finalized on the demo call, not guessed from this matrix.

Above the matrix

Volume & custom PoPs, sized to your footprint.

If your event volume, regional data residency, or PoP footprint doesn't fit cleanly into a published tier, our platform team writes a contract around it. Volume discounts kick in above 500 M events / month; on-prem collectors and dedicated PoPs are available for regulated workloads.

  • Volume discounts500 M+ events / mo
  • Custom PoPsdedicated regions
  • On-prem collectorsair-gapped deploys
  • Data residencyEU / US / APAC
Discuss a custom contract
Events processed in 2024 9.4 T across all customer tiers, single ingestion path
Median time-to-first-insight 792 ms vs. 4.1 s industry average (2024 WebPerf Audit)
Active edge PoPs 312 across 6 continents — largest active RUM PoP network in 2025
Procurement FAQ

Five questions a platform or finance lead asks before signing.

How does billing actually work?

Usage-based on events ingested, billed monthly in arrears. Starter and Team tiers are self-serve via credit card; Enterprise is annual with NET-30 invoicing. You receive a single line-item invoice tied to your contract tier — no surprise add-ons.

What happens if we exceed our monthly event volume?

Overage is billed at the published per-1k-events rate for your tier, capped at 20% above your committed volume. Above 20% we proactively reach out to right-size the contract before the next billing cycle — no auto-escalation without notice.

What's the minimum contract length, and can we cancel?

Starter and Team are month-to-month with no commitment. Enterprise contracts are annual with a 30-day out clause after the first 90 days. Our gross retention rate is 97.4% across FY22–FY24, so the contract is designed to be kept, not escaped.

What security and compliance evidence ships with the contract?

SOC 2 Type II and ISO 27001 certificates, renewed annually through 2024. We provide a completed CAIQ, a DPA with standard SCCs, and a signed security exhibit on request. Procurement and security teams get a shared Slack channel during evaluation.

What does the 20-minute demo actually cover?

A live walkthrough of the console against your own staging endpoint: RXS stream from the 312-PoP network, regression detection under 800 ms, alerting on your real Core Web Vitals, and a line-item proposal with volume tiering. No slide decks, no marketing loop.

Next step

Finalize pricing on a 20-minute live demo.

Walk through the console with a solutions engineer, point it at your staging endpoint, and walk away with a line-item proposal. Pricing is finalized on the call — not guessed from a public matrix.

Trusted by 1,840+ engineering teams. SOC 2 Type II & ISO 27001 certified since 2021. Named "Best Observability Tool 2024" by StackBit Review's 18,000-developer panel.